Privacy Policy

At NaiadAI, LLC ("NaiadAI," "we," "our," or "us"), we value your privacy. This Privacy Policy explains how we collect, use, share and protect your personal information that we collect when you use our website and products (collectively, "Services"). By using our Service, you agree to the terms of this Privacy Policy and our Terms of Service.

Short Version

• We do not sell your information. We don't help companies advertise their products to you.
• We use a number of trusted third parties to help provide our products.
• We use cookies to provide, protect, and promote our own products.
• You can exercise your rights under privacy laws.

What is NaiadAI's business model?

We make money through pay-as-you-go usage credits for our AI coding agent platform. We do not sell your information.

What information do we collect, and for what purpose

When you interact with our Services, we collect information that could be used to identify you ("Personal Information"). Examples include a username and password, an email address, a name, and an IP address.

Some of the information we collect is stored in a manner that cannot be linked back to you ("Non-Personal Information"). Non-Personal Information includes aggregated, non-personally identifying information that does not identify a user or cannot otherwise be reasonably linked or connected with them.

Information you provide us directly

When you register for a NaiadAI account, participate in forums, submit a feedback survey, or correspond with us, we may collect information (username, password, email), profile information (display name, avatar URL), content you post, and any payment information. We do not process or store your payment information directly — our third-party payment processor does.

Additionally, when you use our AI coding agent services, we collect: repository metadata (repo names, file paths) submitted via connected GitHub Apps; prompts and instructions submitted to coding agents; code diffs and session content.

Agent session data

When you use Naiad Agent's coding agent services, we collect and store:

• Prompts and instructions you provide to agents
• Agent session logs including tool calls, code reads, and generated code
• Git checkpoint data (SHAs, patches) for session recovery
• Token usage metrics per inference call

This data is stored in our databases and object storage (Cloudflare R2) to provide the Services. Session data is associated with your account. You may request deletion of session data or your account by contacting support@naiadai.com, subject to our legal and operational retention requirements.

Local CLI storage

When you use the Naiad CLI, authentication tokens and session data may be stored locally on your device (in ~/.naiad/). This data remains on your machine and is not transmitted to Naiad servers except as needed to authenticate and sync sessions.

Information we receive from third parties

We may receive information about you from third-party services if you log in or otherwise interact with our Website or Services through a code host, for example by connecting your GitHub account. The data we receive depends on your privacy settings with the third party but can include your name, email, third-party user ID, and repository information. Review and adjust your privacy settings on third-party websites and services before linking or connecting them to the Service.

How does NaiadAI use my information provided directly by me and third parties?

We use information provided directly by you and third parties to operate, maintain, improve, and provide to you the features of the Services. We use repository metadata and prompt content solely to execute the agent tasks you request. Agent session logs (tool calls, code diffs, outputs) are stored to provide session persistence, observability, and searchability.

We may also use this information to communicate with you, such as to send you email messages, and to follow up with you to offer news and information about our Services. We may also send you Service-related emails or messages (e.g., account verification, change or updates to features of the Services, technical and security notices).

Automatically collected information

Usage data

When you use our Services, NaiadAI automatically collects data about the Services and how they are used, including aggregated and high-level information about usage, event analytics data and metadata to better understand usage within the Services, including click patterns and length and frequency of feature utilization, tied to an internally-generated user ID number.

Cookies

When you visit our website or use our Services, we may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the Services.

Log data

As with most websites and technology services delivered over the internet, when you access or use our Services, our servers automatically collect data and record it in log files. This log data may include your web request, IP address, browser type and settings, date and time of use, information about browser configuration, error data, repository name, user ID, and cookie data.

Device data

When you visit or use our Services, we automatically collect information about your device, which may include the type of hardware and software you are using (for example, your operating system and browser type), IP address, and other unique identifiers for devices used to access our Website and Hosted Services.

Third-party service providers

We route LLM inference calls to third-party AI model providers (e.g., Anthropic, OpenAI, via aggregators like OpenRouter). Your prompts and agent context are sent to these providers to generate responses. These providers process data under their own privacy policies and data processing agreements.

We also use the following third-party services:

• GitHub — GitHub App installation, webhook delivery, GitHub Actions runner environment
• Stripe — Payment processing (we never store your credit card numbers)
• Google and GitHub OAuth — Authentication
• Cloudflare R2 — Object storage for session data

Data retention

Agent session data is retained for as long as your account is active. You may request deletion of individual sessions or your entire account by contacting support@naiadai.com, subject to our legal and operational retention requirements.

Does NaiadAI share my information?

We may share your personal information with third parties in the instances described below.

Service providers

Our service providers process your Personal Information as needed to provide our Services to you, including your content and processing prompts to help you write code. They may only process your Personal Information pursuant to our instructions and to perform their duties to us.

Security purposes

If you are a member of an Organization, we may share your username, email, IP address, and any collected logs about the user associated with that Organization with an owner or administrator of the Organization to investigate or respond to a security incident that affects or compromises the security of that particular Organization.

Legal disclosure

We may share your Personal Information with law enforcement and other third parties if required by law or subpoena if we reasonably believe that such action is necessary to (a) comply with the law, legal process, and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service with regard to suspected fraud or other illegal activities; or (c) to exercise or protect the rights, property, or personal safety of NaiadAI, our users, or others.

Does NaiadAI sell, share, or rent my Personal Information?

No. We do not sell, share, or rent your Personal Information for cross-contextual behavioral advertising, whether or not for monetary or other consideration under the CCPA (California Consumer Privacy Act of 2018) or other data privacy laws.

Will NaiadAI send me emails?

From time to time, we may share information about product announcements, product use, and special offers. You may opt out of our promotional email communications at any time by clicking the "unsubscribe" link provided in such communications.

NaiadAI users will continue to receive transactional messages related to your use of our Services such as account management, technical, and security notices, even if you unsubscribe from promotional emails.

How secure is my information?

We secure your information by implementing technical and organizational security controls. When we receive your information, we protect it on our servers using technical, physical, and logical security safeguards.

For information stored in any Software installed in your computing system, you are responsible for its security by making use of the security features of your device. We recommend that you take the appropriate steps to secure all computing devices that you use in connection with our Services.

NaiadAI cares about the security of your information, and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through the Service. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, NaiadAI will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

How do I update or delete my Personal Information?

You can update or remove your Personal Information from NaiadAI at any time by logging into your account and updating your profile settings, including deleting your account. You may also request deletion of session data or your entire account by contacting support@naiadai.com.

Children's privacy

NaiadAI does not knowingly collect or solicit any information from anyone under the age of 13 or knowingly allow such persons to register as Users. If you are based in the European Union, we will not knowingly collect your information if you are under the age of 16. In the event that we learn that we have collected personal information from a child under the applicable minimum age limit, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13 or otherwise under the applicable minimum age limit, please contact us at support@naiadai.com.

How to contact us

If you have any questions about this Privacy Policy or the Service, please contact us at support@naiadai.com.

Changes to our privacy policy

NaiadAI will update this Privacy Policy to keep up with the changes in our business, Services, and applicable laws. When we do so, we will revise the "last modified" date at the top of this page.